This document sets out how we will deal with you in the provision of services for Credit Broking. Moorgate Finance Ltd is authorised and regulated by the Financial Conduct Authority (FCA), our FCA registration number is 662419 which can be verified by viewing the Financial Services Register at www.fca.org.uk/register
We will always act in your best interests, we will source loans from the market that are suitable to the requirements you disclose to us. When the preferred option has been agreed, we will provide you with information about the loan and the provider of this to ensure you understand your responsibilities and commitments, before proceeding.
Our aim is to provide you with a professional and confidential service that delivers the highest possible standards. However, there may be occasions where you feel this has not been achieved and should you wish to make a complaint about any aspect of the service we provide to you, you can do this by writing to Moorgate Finance Limited, Home Ground Barn, Pury Hill Business Park, Alderton Road, NN12 7LS or by telephoning us on 01908 92 62 62 where we will try to resolve your concern at the earliest time possible.
We do not always charge you fees for our services, as we receive payment directly from the lender. However, dependent on the financial product we are providing you it maybe we charge you a fee for our services; this will be made clear by us at the time of your application.
During the process of obtaining finance for our Clients, we will need to collect personal and business-related information from you and this will be passed onto one or more third party lenders to enable them to make a credit decision or if required your details will be passed onto fraud agencies. We will not disclose your personal details outside of this group of lenders.
Our Privacy & Data Protection policy can be located here: https://moorgatefinance.com/privacy-policy/
Document and Option to Purchase Fees are charged by all finance companies but vary from lender to lender, details will be disclosed when discussing your requirements.
All agreements are subject to early settlement charges, these differ depending on whether the agreement is regulated or non-regulated. Full details can be found within each lenders Terms & Conditions.